GENERAL

Element flooring shipments INCLUDE freight. We ship with all of the top nationwide carriers, including: Fedex Freight, Saia Motor Freight, R and L Carriers, Roadrunner Freight, and Estes Express Lines. The average delivery time for a shipment is 5 – 10 business days depending on what part of the country the flooring is being shipped to. Please keep in mind our shipping standard gets the flooring products delivered to your house. The truck driver will not carry the material into your house. Their responsibility is to unload the material at your house, this also doesn’t include going up your driveway (they do not usually have equipment for this) If you have any specific requirements do not hesitate, please contact us to answer any additional questions that you may have.

We at Element Flooring take great care when preparing your flooring order to ship out from our facilities and do everything that we can to ensure that it shows up to your door in perfect condition. When receiving your shipment, carefully inspect your flooring to make sure that there is no damage to it. The flooring is shipped insured, and it will require you to notate any known damages on the delivery paperwork so that we may file a claim and replace any planks that have been damaged in transit. If you don’t notate damage on the shipment, then the shipping company will deny coverage for any damages reported after the fact.

RESIDENTIAL DELIVERIES

Our residential deliveries are a curbside delivery, meaning the trucking company will call you to schedule a time to deliver the flooring to your home and will require someone to be there to sign for the shipment and to unload the flooring from the truck. The cartons are on average 50 – 60 lbs each and are quite easy to unload by hand. If you require any other special services please contact us for a customized rate quote. When delivering to a residence, many times the shipment will take an additional two business days depending on how many residential shipments the freight company has that week. To schedule a delivery time or for any delivery related questions, please contact the freight company directly with the tracking number that we provide you with at the time of shipment.

BUSINESS DELIVERIES

Our business deliveries are a dock delivery, meaning the trucking company will call you to schedule a time to deliver the flooring to your business and will require someone to be there to sign for the shipment and to unload the flooring from the truck with a dock and/or forklift. If you require a lift gate or any other special services, please contact us for a customized rate quote. To schedule a delivery time or for any delivery related questions, please contact the freight company directly with the tracking number that we provide you with at the time of shipment.

WAREHOUSE PICKUP

Our warehouse pickup deliveries are shipments that are to be held for our customers at the freight company’s closest local terminal. Contact us to find out where the nearest shipping terminal to you is located. Most freight terminals are open Monday-Friday 8AM-5PM. Contact your specific freight terminal directly for their hours of operation.